1. Be on the Level
The first step to formulating perfect hair color is to determine the natural level of your clients hair. Level 1 is the darkest and 10 is the lightest (level 12 high-lift blonde is not included in natural levels). Once you know the natural level you can then move on to determine what the desired level will be.
2. Underlying Pigment - Use it or Lose it?
Let's say your client is a natural level 6 and their desired color is a level 9 ash. The underlying pigment of a level 6 is red-orange, so in this case you will have to 'loose' the red-orange pigment. If your client wants a desired color that is warm, then you could 'use' the underlying pigment in your favor.
3. Texture, Porosity and Density
The last step before formulation is to determine your clients texture, porosity and density. If your client has a lot of thick, course hair, then you will need to mix the appropriate amount of color.
-Note that course hair can be more difficult to penetrate and in some cases a higher volume of developer is required to open the cuticle.
Next you will determine the porosity of the hair. If the client has very porous hair that will grab color in an instant, then you will have to formulate accordingly. For example - shorter processing times and/or using a level lighter than the desired outcome.
4. Application
However you choose to apply your clients color - balayage, all-over, highlights or a gloss, the most important step in application is organization.
Mix enough color, but not too much (all of that wasted color adds up in dollars!) and make sure that once you start applying the color you have everything you need.
Your client should be draped and a color barrier (conditioner or any type of styling cream) should be applied to the hairline and ears. Once you've applied your color, make sure to double check that the hairline in completely saturated as this is the area that gets missed most often.
5. Rinse on, Rinse Off
Once you have shampooed the color out you can determine if you will need to break the base or do a gloss. If you're using a semi or demi-permanent color, you can wet the hair down a bit and run the color through the ends for a few minutes to freshen them up.
Tip - If your client can tolerate it, try rinsing color out with luke-warm or cool water. Hot water opens up the cuticle and allows the color to fall out, while cool water seals the cuticle and the color in it.
6. Toning and Glossing
If you are applying a toner or gloss, shampoo the hair but do not apply conditioner. Towel dry the hair until it is damp, not wet.
Back to our client with the natural level 6 hair who wants to be a level 9 ash
- Once you've lightened the hair, you'll most likely be left with color that is warmer than desired. To counteract warmth in the hair, you will need to apply a green or blue based color. You can also check your color wheel to determine the best base for your toner or gloss.
7. Clean Up!
Make sure to check your clients hairline for any left over color. Nothing is worse than a beautiful hair color with big tell-tale color blotches on the face or neck.8. Cut and Style
If you will be cutting your clients hair, always color the hair first. This way you won't have to bother with shampooing the hair twice.
While you are styling your clients hair, this is a perfect time to educate them about taking care of their color at home.
9. After Care Products
Using after care products at home can be the difference between color that lasts a few weeks to a few months.
Clients can purchase color safe shampoo and conditioner and/or a shampoo that deposits a bit of color every time they wash. Also warn them about the sun and chlorine as they can be big factors in altering their hair color.

